LEGAL

Privacy Policy

LAST UPDATED: 11 SEPTEMBER 2026

About this Privacy Policy

This Privacy Policy explains how Goodlet Nelson Legal (we, us or our) collects, uses, discloses, stores and protects personal information.

It applies to personal information collected through our website, by email, telephone, online enquiry forms, in person and in connection with the legal services we provide.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable laws.

What personal information do we collect?

Depending on how you interact with us, we may collect personal information such as:

name, address, email address and telephone number;

date of birth and other identifying information;

information relevant to your legal matter;

employment, financial, family or other background information where relevant to your matter;

documents and correspondence you provide to us;

information about your interactions with us;

billing and payment information; and

technical information collected through our Website.

How we collect personal information

We may collect personal information directly from you when you contact us, submit an enquiry, request legal services, complete a form, correspond with us or otherwise provide information to us.

We may also collect information from third parties where this is reasonably necessary for providing legal services, conducting conflict checks, complying with our legal obligations or managing a matter.

Where practicable, we will collect personal information directly from you. Where we collect information from someone else, we will take reasonable steps to ensure that you are aware of the collection where required by law.

Sensitive information

Some legal matters may involve sensitive information, including health information or other information that is considered sensitive information under the Privacy Act.

We will only collect sensitive information where permitted by law and, where required, with your consent.

Because legal matters may require us to obtain and consider sensitive information, you should provide only information that is relevant to your matter or that we reasonably request.

Why do we collect and use personal information?

We may collect, hold, use and disclose personal information for purposes including:

providing legal advice and legal services;

assessing whether we can act for you, including conducting conflict checks;

communicating with you and managing your matter;

preparing documents, correspondence and submissions;

billing, recovering fees and maintaining financial records;

complying with our legal, regulatory and professional obligations;

managing risk, quality assurance and our business operations;

responding to enquiries, complaints and requests;

improving our Website, services and communications; and

marketing our services where permitted by law.

Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

barristers, experts, medical or other professional advisers engaged in connection with your matter;

courts, tribunals, government agencies, regulators or other authorities where required or authorised;

your representatives or other parties where you have authorised us to do so or where disclosure is otherwise permitted or required by law;

technology, document management, communications, payment, accounting and other service providers that support our business; and

professional advisers and insurers where reasonably necessary.

Overseas disclosure

Some of our service providers or technology providers may store or process information outside Australia.

Where required by the Privacy Act, we will take reasonable steps to ensure that overseas disclosure is handled in accordance with the APPs.

Before engaging a particular service or providing information to an overseas recipient, you may contact us if you require further information about where your information may be stored or processed.

Website, cookies and analytics

When you visit our Website, we may collect technical information such as your IP address, browser type, device information, pages visited, referring website and information about how you interact with the Website.

We may use cookies, analytics tools and similar technologies to understand Website usage, improve our Website and services, and assess the effectiveness of our communications and marketing.

Where third-party analytics or advertising technologies are used, those providers may collect information in accordance with their own privacy policies.

Where required, we will obtain consent for the use of cookies or similar technologies.

Direct marketing

We may use personal information to send you information about our services, legal updates, events or other information that may be relevant to you, where permitted by law.

You can opt out of receiving direct marketing communications at any time by contacting us or using the unsubscribe facility included in the communication.

We will not make the provision of legal services conditional on your consent to receive direct marketing.

Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include access controls, authentication, secure systems, confidentiality obligations, secure document management and appropriate technical safeguards.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Retention and destruction

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide legal services, comply with our legal and professional obligations, resolve disputes and maintain appropriate records.

Legal files and records may be subject to mandatory retention periods and professional record-keeping obligations. We will securely destroy or de-identify personal information when it is no longer required and we are not otherwise required or authorised to retain it.

Access to and correction of personal information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We will respond to requests in accordance with the Privacy Act and applicable legal and professional obligations.

In some circumstances, we may be unable to provide access or make a requested correction, including where an exception under the Privacy Act applies or where doing so would conflict with our legal obligations.

Privacy enquiries and complaints

If you have a question, concern or complaint about our handling of personal information, please contact us using the details below.

We will acknowledge and investigate privacy complaints and aim to resolve them within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Legal professional privilege and confidentiality

Personal information provided to us in connection with legal services may be subject to legal professional privilege or professional confidentiality obligations.

Nothing in this Privacy Policy is intended to waive, limit or otherwise affect any applicable privilege or confidentiality obligation.

Third-party websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

You should review the privacy policy of any third-party website before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements or services.

The updated version will be published on our Website and will apply from the date it is published.

Contact us

GOODLET NELSON LEGAL

ABN 85 701 440 691
admin@gnlegal.com.au

PRIVACY CONTACT

For privacy questions, access requests or complaints, contact Goodlet Nelson Legal at admin@gnlegal.com.au.